Cancellation Policy

This Cancellation Policy ("Policy") governs the cancellation of bookings, subscriptions, marketplace orders, digital services, and other transactions made through OBPARK, a product owned and operated by Obrive Industries Private Limited ("Company", "OBPARK", "we", "our", or "us").

This Policy forms an integral part of the OBPARK Terms & Conditions and should be read together with our Privacy Policy, Refund Policy, Pricing Policy, and other legal documents published on the Platform.

1. PURPOSE

This Policy explains:

2. GENERAL POLICY

Users may cancel eligible bookings through:

• OBPARK Website
• Android Application
• iOS Application
• Customer Support

Cancellation eligibility depends upon:

• Service type.
• Time remaining before service begins.
• Merchant policies.
• Parking operator policies.
• Applicable laws.

3. PARKING RESERVATION CANCELLATION

Parking reservations may generally be cancelled under the following conditions:

4. SUBSCRIPTION CANCELLATION

Users may cancel auto-renewal of subscriptions at any time through their account settings.

Cancellation prevents future renewals.

The current subscription remains active until the end of the paid billing period unless otherwise specified.

Subscription fees already paid are generally non-refundable except where required by law or expressly stated.

5. MARKETPLACE ORDER CANCELLATION

Marketplace products supplied by third-party merchants may be cancelled only before shipment or service commencement.

After shipment or commencement, cancellation is subject to the merchant's cancellation policy.

Customized or made-to-order products may not be cancelled once production begins.

6. EV CHARGING BOOKINGS

EV charging reservations may be cancelled prior to the scheduled charging session.

Where charging has already commenced, cancellation is generally not permitted.

7. VEHICLE SERVICES

Bookings relating to:

• Car Wash
• Detailing
• Vehicle Inspection
• Maintenance
• Repair

may be cancelled before the merchant begins work.

Cancellation after service commencement may attract applicable charges.

8. CORPORATE BOOKINGS

Corporate administrators may cancel employee bookings through the Corporate Dashboard.

The cancellation terms applicable to individual bookings continue to apply unless otherwise agreed under a corporate contract.

9. MERCHANT CANCELLATIONS

Merchants or Parking Partners may cancel bookings only for legitimate operational reasons including:

• Facility closure.
• Maintenance.
• Safety concerns.
• Capacity limitations.
• Force majeure.

Where a Merchant cancels a confirmed booking, eligible Users will receive an appropriate refund in accordance with the Refund Policy.

10. COMPANY CANCELLATIONS

The Company reserves the right to cancel bookings where necessary due to:

• Technical failures.
• Fraud prevention.
• Payment failures.
• Regulatory requirements.
• Security concerns.
• Duplicate bookings.
• Pricing errors.

Where appropriate, eligible Users will receive a refund in accordance with the Refund Policy.

11. CANCELLATION CHARGES

Cancellation fees, if applicable, will be displayed before confirmation of the cancellation request.

Charges may depend on:

• Time of cancellation.
• Merchant policy.
• Parking operator policy.
• Service category.
• Promotional offers.
• Subscription benefits.

12. FORCE MAJEURE

Cancellation penalties may be waived where services cannot be provided due to circumstances beyond the reasonable control of the User or the Company, including:

• Natural disasters.
• Government restrictions.
• Public emergencies.
• Security incidents.
• Infrastructure failures.

Each request will be reviewed individually.

13. MISUSE OF CANCELLATION

The Company may suspend accounts that repeatedly:

• Abuse cancellation policies.
• Make fraudulent bookings.
• Misuse promotional campaigns.
• Engage in suspicious booking behavior.