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Privacy Policy

OBPARK PRIVACY POLICY

Effective Date: 15th July 2026

Last Updated: 15th July 2026

1. INTRODUCTION

Welcome to OBPARK, a smart parking, mobility, and spatial computing platform owned and operated by Obrive Industries Private Limited ("Obrive", "OBPARK", "Company", "we", "our", or "us").

We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly.

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect your personal information when you use:

  • The OBPARK Website
  • Android Application
  • iOS Application
  • APIs
  • Smart Parking Services
  • Indoor Navigation Services
  • Marketplace Services
  • Corporate Parking Solutions
  • EV Charging Services
  • Vehicle-related Digital Services
  • Future products and services offered by OBPARK

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. OUR COMMITMENT TO YOUR PRIVACY

At OBPARK, privacy is one of our core principles.

We collect only the information necessary to provide our services, improve user experience, ensure platform security, comply with applicable laws, and fulfill our contractual obligations.

We are committed to processing personal data lawfully, fairly, and transparently.

3. APPLICABLE LAWS

This Privacy Policy has been prepared with reference to applicable laws and standards, including but not limited to:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)
  • Consumer Protection (E-Commerce) Rules, 2020
  • Applicable Reserve Bank of India (RBI) guidelines for payment processing
  • Other applicable Indian laws governing electronic records, payments, and consumer protection

If OBPARK offers services in other jurisdictions, additional local privacy requirements may also apply.

4. DEFINITIONS

For the purposes of this Privacy Policy:

  • "Personal Data" means any information that relates to an identified or identifiable individual.
  • "Processing" includes collecting, recording, organizing, storing, using, sharing, modifying, retrieving, transmitting, deleting, or otherwise handling personal data.
  • "Platform" means the OBPARK website, mobile applications, APIs, dashboards, and associated digital services.
  • "User" means any person who accesses or uses the Platform.
  • "Merchant" means a business or service provider offering products or services through OBPARK.
  • "Parking Partner" means a parking operator or facility owner integrated with the Platform.

5. INFORMATION WE COLLECT

Depending on the services you use, we may collect the following categories of information.

A. Personal Information

  • Full Name
  • Date of Birth (where required)
  • Gender (optional)
  • Mobile Number
  • Email Address
  • Postal Address
  • Government identification details where legally required

B. Account Information

  • Username
  • Login Credentials
  • Password (stored securely in encrypted or hashed form where applicable)
  • Authentication Tokens
  • Account Preferences
  • Language Preferences
  • Communication Preferences

C. Vehicle Information

To provide parking and mobility services, we may collect:

  • Vehicle Registration Number
  • Vehicle Type
  • Vehicle Model
  • Vehicle Brand
  • Fuel Type
  • EV Status
  • Vehicle Images (where uploaded)

D. Parking & Booking Information

  • Booking ID
  • Parking Location
  • Parking Duration
  • Entry Time
  • Exit Time
  • Reservation History
  • Parking Preferences
  • Favorite Locations
  • Subscription Information

E. Payment Information

Payments are processed through authorized payment gateway partners. We may receive limited payment-related information, such as:

  • Transaction ID
  • Payment Status
  • Payment Method
  • Bank Reference Number
  • Refund Reference Number
  • Invoice Details

We do not store complete credit card or debit card numbers, CVV values, UPI PINs, or internet banking passwords on our servers.

F. Device Information

We may automatically collect:

  • Device Model
  • Operating System
  • Browser Type
  • App Version
  • IP Address
  • Device Identifiers
  • Time Zone
  • Language Settings
  • Mobile Network Information

G. Location Information

Location information may include:

  • GPS Coordinates
  • Indoor Positioning Data
  • Bluetooth Beacon Signals
  • Wi-Fi Positioning
  • Floor Level Information
  • Navigation Routes
  • Parking Location
  • Saved Locations

Location data is used solely to provide navigation, parking discovery, and related mobility services.

H. Camera Information

Where Users grant permission, the Platform may access the device camera to:

  • Scan QR Codes
  • Verify Parking Tickets
  • Enable AR Navigation
  • Capture Vehicle Images (when initiated by the User)

Camera access is activated only after User consent.

I. Customer Support Information

When contacting Customer Support, we may collect:

  • Support Requests
  • Complaint Details
  • Email Communications
  • Chat History
  • Call Recordings (where legally permitted and disclosed)
  • Feedback
  • Survey Responses

6. INFORMATION COLLECTED AUTOMATICALLY

We may automatically collect technical information when you interact with the Platform, including:

  • Log Files
  • Access Times
  • Clickstream Data
  • Navigation Paths
  • Error Reports
  • Crash Logs
  • Device Performance Metrics
  • Diagnostic Information

This information helps us improve the stability, performance, and security of the Platform.

7. INFORMATION FROM THIRD PARTIES

We may receive information from trusted third parties, including:

  • Parking Operators
  • Payment Gateway Providers
  • Banks
  • Insurance Partners
  • Vehicle Financing Partners
  • EV Charging Providers
  • Government-authorized service providers (where applicable)
  • Identity Verification Providers
  • Analytics Providers

Such information is processed only for legitimate business purposes and in accordance with applicable laws.

8. CHILDREN'S PRIVACY

OBPARK is not intended for children under the age of 18 unless permitted under applicable law and used under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete such information.

9. WHY WE COLLECT YOUR INFORMATION

We process personal information for purposes including:

  • Creating and managing your account
  • Providing parking reservations
  • Delivering indoor navigation
  • Processing payments
  • Managing subscriptions
  • Providing customer support
  • Preventing fraud
  • Securing the Platform
  • Improving our services
  • Personalizing user experiences
  • Fulfilling legal obligations
  • Conducting analytics
  • Maintaining business records
  • Communicating service updates
  • Sending notifications related to bookings and transactions

We process only the information reasonably necessary for these purposes.

Legal Basis for Processing, Consent, Data Sharing, Cookies, Security & Data Retention

10. LEGAL BASIS FOR PROCESSING PERSONAL DATA

OBPARK processes personal data only where there is a lawful basis to do so under applicable laws. Depending on the nature of the service, we process your personal data for one or more of the following reasons:

A. Performance of a Contract

We process your information to:

  • Create and manage your account.
  • Process parking reservations.
  • Facilitate digital payments.
  • Deliver subscriptions.
  • Provide customer support.
  • Enable navigation and location-based services.
  • Manage merchant and corporate accounts.

B. Compliance with Legal Obligations

We may process your personal information where necessary to:

  • Comply with applicable laws.
  • Respond to lawful requests from government authorities.
  • Maintain financial and accounting records.
  • Prevent fraud and financial crime.
  • Meet tax, audit, and regulatory obligations.

C. Legitimate Business Interests

We may process data to:

  • Improve our services.
  • Enhance platform security.
  • Detect fraud and abuse.
  • Analyze platform performance.
  • Develop new features.
  • Conduct internal research and analytics.

D. Consent

For certain processing activities, such as marketing communications or optional device permissions (e.g., location, camera, notifications), we rely on your consent.

Where consent is the legal basis, you may withdraw it at any time through your device settings, account preferences, or by contacting us. Withdrawal of consent will not affect processing that occurred before the withdrawal.

11. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Verify your identity.
  • Create and manage your account.
  • Authenticate users.
  • Process bookings.
  • Process payments and refunds.
  • Generate invoices.
  • Deliver parking navigation.
  • Recommend nearby parking.
  • Provide EV charging services.
  • Manage subscriptions.
  • Respond to support requests.
  • Send booking confirmations.
  • Notify you of important service updates.
  • Improve application performance.
  • Prevent fraudulent activities.
  • Monitor service quality.
  • Conduct analytics and reporting.
  • Comply with legal obligations.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless required or permitted by law.

12. SHARING OF PERSONAL INFORMATION

We do not sell your personal information. We may share your information only where necessary with trusted parties, including:

A. Payment Service Providers

To process payments, refunds, chargebacks, and transaction verification.

B. Parking Partners

To facilitate parking reservations, entry, exit, and operational management.

C. Merchants

To fulfill orders for products or services purchased through the Platform.

D. EV Charging Operators

To facilitate charging reservations, billing, and service delivery.

E. Insurance & Financial Partners

Where you choose to apply for insurance, vehicle financing, or related financial products.

F. Cloud Infrastructure Providers

To securely host, process, and back up Platform data.

G. Technology Service Providers

For services such as:

  • Analytics
  • Customer support systems
  • Notifications
  • Mapping
  • Email delivery
  • SMS gateways
  • Identity verification
  • Fraud prevention

H. Government Authorities

Where disclosure is required by law, regulation, court order, or lawful governmental request.

We require our service providers to implement appropriate security and confidentiality measures.

13. INTERNATIONAL DATA TRANSFERS

Where necessary for service delivery, your information may be processed or stored outside India through trusted service providers.

In such cases, the Company will take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal data and that transfers comply with applicable legal requirements.

14. COOKIES AND SIMILAR TECHNOLOGIES

The OBPARK website may use cookies, web beacons, SDKs, pixels, and similar technologies to improve functionality and user experience.

These technologies help us:

  • Keep users signed in.
  • Remember preferences.
  • Measure website traffic.
  • Improve platform performance.
  • Detect fraud.
  • Understand user interactions.
  • Deliver relevant content.

Cookies may include:

  • Essential Cookies: Required for the operation of the Platform.
  • Functional Cookies: Remember user settings and preferences.
  • Analytics Cookies: Help us understand how visitors use the Platform.
  • Performance Cookies: Measure website and application performance.
  • Marketing Cookies: Where applicable and permitted, these may help deliver relevant promotions.

Users can manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

15. LOCATION DATA

Location information is collected only when required to provide location-based features such as:

  • Indoor navigation.
  • Parking discovery.
  • Vehicle location assistance.
  • Route optimization.
  • Nearby service recommendations.

Users can disable location permissions at any time through their device settings, although certain features may become unavailable or function with reduced accuracy.

16. CAMERA PERMISSIONS

Camera access is used only with your permission and only for features such as:

  • QR code scanning.
  • AR navigation.
  • Parking verification.
  • Vehicle image capture.

The camera is not activated without your consent.

17. PAYMENT INFORMATION

All payment transactions are processed through secure third-party payment gateways. OBPARK does not collect or store:

  • Full credit card numbers.
  • Full debit card numbers.
  • CVV values.
  • UPI PINs.
  • Internet banking passwords.

Payment card information is handled directly by the payment gateway provider in accordance with applicable security standards, including PCI DSS requirements.

18. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements.
  • Maintain business records.
  • Prevent fraud.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our internal retention policies.

19. INFORMATION SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include:

  • Encryption of data in transit.
  • Encryption of sensitive data at rest where appropriate.
  • Secure authentication mechanisms.
  • Access controls based on business need.
  • Firewalls and network security controls.
  • Security monitoring and logging.
  • Vulnerability assessments.
  • Regular software updates.
  • Backup and disaster recovery procedures.
  • Employee confidentiality obligations.

While we strive to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

20. ACCOUNT SECURITY RESPONSIBILITIES

Users are responsible for:

  • Maintaining the confidentiality of passwords and authentication credentials.
  • Protecting access to their devices.
  • Promptly notifying us of any suspected unauthorized account activity.
  • Using strong passwords and keeping contact information up to date.

The Company is not responsible for losses resulting from the unauthorized use of an account where the User has failed to take reasonable steps to protect their credentials.

21. FRAUD PREVENTION

To protect our Users, Merchants, and Platform, we may monitor transactions and account activity for suspicious or fraudulent behavior. Where necessary, we may:

  • Verify identity.
  • Request additional documentation.
  • Delay or decline transactions.
  • Suspend accounts pending investigation.
  • Share information with payment providers, financial institutions, or law enforcement authorities where legally required.

These measures help safeguard the integrity and security of the Platform.