Refund Policy

This Refund Policy ("Policy") governs refunds for payments made through the OBPARK website, mobile applications, APIs, and related services ("Platform"), owned and operated by Obrive Industries Private Limited ("Obrive", "OBPARK", "Company", "we", "our", or "us").

This Policy should be read together with our Terms & Conditions, Cancellation Policy, Privacy Policy, Pricing Policy, and all other policies published on the Platform.

By using the Platform and making a payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. PURPOSE

The purpose of this Policy is to provide a transparent framework for refunds relating to:

2. GENERAL REFUND PRINCIPLES

Refund eligibility depends on:

• The type of service purchased.
• The reason for the refund request.
• Whether the service has already been consumed.
• The terms applicable to the specific product or merchant.
• Applicable laws and regulatory requirements.

Refunds are processed only after verification by the Company or the relevant Merchant or Service Provider, where applicable.

3. ELIGIBLE REFUND SCENARIOS

Refunds may be approved under the following circumstances:

4. NON-REFUNDABLE TRANSACTIONS

Unless otherwise required by applicable law, refunds will generally not be provided for:

• Successfully completed parking sessions.
• Fully utilized subscriptions.
• Promotional or discounted purchases identified as non-refundable.
• Digital services already delivered.
• Convenience fees, where clearly disclosed as non-refundable.
• Government fees, taxes, or statutory charges that cannot legally be refunded.
• Services consumed by the User.
• Refund requests submitted after the applicable refund window.

5. SUBSCRIPTION REFUNDS

Subscription fees are generally non-refundable once the subscription period has commenced.

Exceptions may include:

• Duplicate subscription charges.
• Technical failures preventing activation of the subscription.
• Incorrect billing attributable to the Company.

Where required by law or expressly stated in a subscription plan, a prorated refund may be considered.

6. MARKETPLACE PRODUCTS AND SERVICES

Products and services offered by independent Merchants are governed by the Merchant's own refund policy, unless expressly stated otherwise.

OBPARK may facilitate communication and payment processing but is not responsible for refund decisions relating to products or services supplied directly by third-party Merchants, except where required by law or contractual arrangements.

7. EV CHARGING SERVICES

Refund eligibility for EV charging bookings depends on:

• Charging station operator policies.
• Service availability.
• Technical failures.
• Duplicate payments.
• Charging session initiation status.

If a charging session fails to start due to reasons attributable to the Platform or the charging operator, Users may be eligible for an appropriate refund.

8. INSURANCE, FINANCIAL PRODUCTS, AND THIRD-PARTY SERVICES

Insurance products, financing services, FASTag services, and similar third-party offerings are governed by the respective provider's refund and cancellation policies.

OBPARK acts as a technology platform facilitating access to these services unless expressly identified as the service provider.

9. REFUND REQUEST PROCEDURE

Users may request a refund by:

• Logging into their OBPARK account.
• Visiting the "My Bookings" or "Transaction History" section.
• Selecting the relevant transaction.
• Following the refund request process, where available.

Alternatively, Users may contact Customer Support with:

• Booking ID or Order Number.
• Transaction Reference Number.
• Registered Mobile Number.
• Registered Email Address.
• Reason for the refund request.
• Supporting documents, where applicable.

The Company may request additional information to verify the request.

10. REFUND REVIEW

Each refund request is reviewed on a case-by-case basis.

During the review, the Company may verify:

The Company reserves the right to approve or reject refund requests where consistent with applicable law and this Policy.

11. REFUND TIMELINES

Where a refund is approved, the Company will initiate the refund promptly.

Actual credit timelines depend on the User's payment method, issuing bank, and payment gateway. Typical timelines are:

• UPI: 2–5 business days.
• Credit Card: 5–10 business days.
• Debit Card: 5–10 business days.
• Net Banking: 3–7 business days.
• Wallets: 1–5 business days.

These timelines are indicative and may vary based on the policies of the respective financial institution.

12. REFUND METHOD

Approved refunds will generally be credited to the original payment method used for the transaction.

Where this is not possible, the Company may use another legally permissible method after appropriate verification.

Cash refunds are generally not provided.

13. FRAUD PREVENTION

To protect Users and the Platform, the Company reserves the right to refuse refunds where there is reasonable evidence of:

• Fraudulent activity.
• Chargeback abuse.
• False claims.
• Identity theft.
• Misuse of promotional offers.
• Repeated abuse of the refund process.

The Company may suspend related accounts pending investigation.

14. CHARGEBACKS

Users are encouraged to contact OBPARK Customer Support before initiating a chargeback with their bank or payment provider.

Where a chargeback is initiated, the Company may:

• Provide transaction evidence to the payment provider.
• Suspend associated bookings or accounts pending resolution.
• Recover amounts improperly reversed where legally permitted.

15. LIMITATION OF LIABILITY

The Company's responsibility under this Policy is limited to processing eligible refunds in accordance with applicable law and this Policy.

The Company is not responsible for delays caused by:

• Banks.
• Card networks.
• Payment gateways.
• Financial institutions.
• Government authorities.
• Force majeure events.

16. CHANGES TO THIS POLICY

Obrive Industries Private Limited reserves the right to modify or update this Refund Policy at any time.

Material changes will be published on the Platform and, where appropriate, communicated through other reasonable means.

Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.