Shipping & Delivery Policy

This Shipping & Delivery Policy ("Policy") governs the delivery of products and services purchased through OBPARK, a digital mobility and vehicle services platform owned and operated by Obrive Industries Private Limited ("Company", "OBPARK", "we", "our", or "us").

This Policy forms part of the OBPARK Terms & Conditions and should be read together with the Refund Policy, Cancellation Policy, Pricing Policy, Privacy Policy, and other legal documents available on the Platform.

1. PURPOSE

This Policy explains:

2. SERVICES OFFERED THROUGH OBPARK

OBPARK offers both digital services and, where applicable, physical products through authorized merchants.

3. DIGITAL SERVICE DELIVERY

Upon successful payment and order confirmation, digital services are generally delivered immediately or within a reasonable operational timeframe.

Examples include:

• Parking booking confirmations
• QR codes or digital parking passes
• Subscription activation
• Membership activation
• Booking confirmations
• Digital invoices
• Payment receipts

Delivery is typically made through:

• User account dashboard
• Mobile application
• Email
• SMS
• Push notifications

If delivery is delayed due to technical reasons, OBPARK will make reasonable efforts to restore access as quickly as possible.

4. ORDER PROCESSING

Marketplace orders are processed after:

• Successful payment authorization.
• Inventory confirmation by the merchant.
• Order acceptance by the merchant or supplier.

Processing times may vary depending on the product, merchant, and location.

Business days exclude Sundays and public holidays unless otherwise stated.

5. SHIPPING PARTNERS

Marketplace products may be shipped using third-party logistics providers or courier partners selected by the merchant or the Company.

The choice of logistics provider may depend on:

• Delivery location
• Product type
• Availability
• Delivery speed
• Serviceability

OBPARK may change logistics providers without prior notice to improve service quality.

6. SHIPPING TIMELINES

Estimated delivery timelines are provided for convenience only.

Typical delivery estimates:

• Metro Cities: 2–5 business days
• Tier-2 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Actual delivery may vary due to:

• Weather conditions
• Courier delays
• Public holidays
• Regulatory restrictions
• Natural disasters
• Force majeure events

Delivery dates are estimates and not guaranteed unless expressly stated.

7. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during checkout before payment confirmation.

Shipping charges may depend on:

• Delivery location
• Product dimensions
• Weight
• Courier partner
• Promotional campaigns
• Subscription benefits

Some products or promotions may qualify for free shipping.

8. ORDER TRACKING

Where tracking is available, Users may track their shipment using:

• The OBPARK application
• The website
• Tracking links provided via email or SMS
• Courier partner tracking systems

Tracking information is generally updated after dispatch by the logistics provider.

9. DELIVERY ADDRESS

Users are responsible for providing accurate and complete delivery information.

The Company and its merchants are not responsible for delays or failed deliveries resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect postal codes
• Incorrect contact details
• Recipient unavailability

Address changes may not be possible once an order has been dispatched.

10. FAILED DELIVERY

A delivery may be considered unsuccessful if:

• The recipient is unavailable.
• The delivery address is incorrect.
• Delivery is refused.
• Delivery attempts exceed the courier's permitted limit.

In such cases, the order may:

• Be returned to the merchant.
• Be cancelled.
• Be rescheduled, where possible.

Additional shipping charges may apply for re-delivery.

11. LOST OR DAMAGED SHIPMENTS

If a shipment is lost or arrives visibly damaged:

• Notify Customer Support within 48 hours of the expected delivery date or receipt.
• Provide photographs of the package and product, where applicable.
• Retain all packaging materials until the claim is reviewed.

OBPARK will coordinate with the merchant and logistics provider to investigate the matter.

Appropriate remedies may include replacement, repair, or refund, depending on the findings and applicable policies.

12. INSPECTION UPON DELIVERY

Users are encouraged to inspect physical products upon delivery.

If visible damage, tampering, or incorrect items are identified:

• Record photographs where possible.
• Notify Customer Support promptly.
• Follow the merchant's return or replacement instructions.

13. RISK AND OWNERSHIP

Ownership of physical products transfers to the User upon successful delivery, unless otherwise specified.

Risk of loss or damage generally passes upon delivery to the User or the authorized recipient.

14. INTERNATIONAL SHIPPING

Unless expressly stated, OBPARK currently provides services primarily within India.

International shipping may be available for selected products or future services.

International orders may be subject to:

• Customs duties
• Import taxes
• Local regulations
• Additional delivery timelines

Such charges are generally the responsibility of the recipient unless otherwise specified.

15. GST INVOICES

Where applicable, GST invoices will be issued in accordance with Indian tax laws.

Business customers should provide accurate GST registration details during checkout if a tax invoice is required.

16. LIMITATION OF LIABILITY

The Company is not responsible for delays or failures caused by:

• Courier partners
• Customs authorities
• Natural disasters
• Government restrictions
• Civil unrest
• Transport disruptions
• Force majeure events

The Company's liability, where applicable, shall be limited to the remedies provided under applicable law and the relevant policies.

17. POLICY UPDATES

The Company reserves the right to amend this Shipping & Delivery Policy at any time.

Updated versions will be published on the Platform and become effective on the stated effective date.

Continued use of the Platform after such updates constitutes acceptance of the revised Policy.